FAQ

Can I move my house plants?

Big T Moving & Delivery cannot accept responsibility for safely moving your plants, because they may suffer from a lack of water and light as well as probable temperature changes while in transit. You may prefer to transport your house plants in the family car or ship them by plane. Prior to your move you should also consider that some states prohibit the entry of all plants, while other states will admit plants under certain conditions. Be sure to check the regulations of the state to which you’re moving. 

Do you disassemble and reassemble furniture?

We have all the necessary tools to disassemble and reassemble your furniture in order to take it out/in your housing and prevent damage. Also, it might save space while loading the Moving Van.

Once I have booked, what are my responsibilities?

Make sure you are there for the packing of your belongings (if you have requested the full packing service), and at the loading time. This is the time to speak up if you notice anything you disagree with or that was not mentioned in your contract. Big T Moving & Delivery does not take responsibility for any items of a high value (such as jewelry, documents, personal valuables, etc.). It is also the customer’s responsibility to make sure that nothing has been packed that is not supposed to be moved. For example: medications, important documents as well as closing papers, baby’s changing…

Should I tip the movers? If yes, how much?

Tips are appreciated, but are not mandatory. Tipping should be reserved for movers who do their job right. If a mover goes out of their way to accommodate you, then please tip accordingly. Usually it is around 10-15% of the total cost depending on how hard the move was (stairs, heavy boxes, awkward items, etc.).

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